Booking Confirmation: All bookings are confirmed only upon receipt of a valid booking confirmation number or email.
Cancellation Policy: All bookings are non-refundable but may be rebooked within 3 months of the original date, subject to availability.
Check-In and Check-Out: Check-in time is at 2:00 pm and check-out time is at 12:00 noon. Early check-in or late check-out may be accommodated based on availability and may incur additional charges.
Payment Policy: Full payment or a valid credit/debit card guarantee is required to secure a booking. Any incidental charges during the stay will be settled upon check-out.
Room Allocation: While we do our best to accommodate room preferences, specific room requests are subject to availability and cannot be guaranteed.
Guest Responsibility: Guests are responsible for any damage caused to the hotel property during their stay and will be charged accordingly for repair or replacement.
Pet Policy: Please inquire about our pet policy if you plan to bring a pet. Additional charges and restrictions may apply.
Smoking Policy: Our hotel has designated areas for smoking.
Liability: The hotel is not liable for any loss, damage, or theft of personal belongings during the stay. Every room is equipped with a safe.
Privacy Policy: We respect your privacy. Any personal information collected during the booking process will be kept confidential and used solely for reservation purposes.
Changes to Terms: The hotel reserves the right to modify or amend these terms and conditions without prior notice.
By confirming a booking with our hotel, you acknowledge and agree to abide by these terms and conditions. For any queries or clarifications regarding these terms, please contact us at info@southmountain.nu, +63 915 8450 723, +63 916 6800 067.
